Frequently Asked Questions

Orders are dispatched within 1–2 business days. Delivery typically takes 3–7 business days depending on your location within India.

Yes, we ship pan-India. Orders above the free shipping threshold qualify for free shipping; a flat shipping fee applies below that.

Add items to your cart, fill in your shipping details at checkout, and place your order. We will save your order and open WhatsApp so you can confirm payment and delivery details directly with us.

Yes — every piece we sell is natural, genuine stone. We do not sell dyed glass, resin, or synthetic substitutes. Natural variation in colour and pattern is normal and expected.

If an item arrives damaged or different from what you ordered, message us within 48 hours of delivery with photos and we will arrange a replacement or refund.

Yes — message us on WhatsApp with what you have in mind (bead count, mukhi type, size) and we will quote you directly.

Once your order ships, we will send tracking details over WhatsApp to the number you provided at checkout.