Return Policy
We want you to be genuinely happy with what you receive.
Damaged or incorrect items
If your order arrives damaged, or you receive an item different from what you ordered, message us on WhatsApp or email within 48 hours of delivery with clear photos of the item and packaging. We'll arrange a replacement or a full refund.
Natural stone variation
Every piece we sell is genuine, natural stone. Colour, pattern, size and surface texture can vary slightly from the listing photo — this is a feature of natural material, not a defect, and is not eligible for return on its own.
Change of mind
Because each piece is handled individually and many are made to order, we're currently unable to accept returns for change of mind. If you're unsure about a piece, message us on WhatsApp before ordering and we're happy to answer questions or share more photos.
How to start a return
Contact us with your order number, a description of the issue, and photos. We'll guide you through the next steps directly.
Refund timing
Once a return or replacement is approved, refunds are processed within 5–7 business days to your original payment method.